We are bound by the Australian Privacy Principles. These principles require organisations that hold Personal Information about an Individual to handle that information responsibly. The Australian Privacy Principles came into effect on the 12th March 2014 and replace the National Privacy Principles and the Information Privacy Principles. “Personal Information” means information, whether true or not, and whether recorded in a material form or not, about an Individual whose identity is apparent, or can reasonably be ascertained from that information, regardless of its source.
Personal information will only be collected if deemed to be reasonably necessary and will be collected from various sources, the majority of information is collected on admission. However other personal information may be collected over the full period of association.
Collection of unsolicited personal information will be first assessed to determine if the information could have been collected under APP 3. It would be destroyed or de-identified if it could not have been collected under APP 3. If the personal information is retained then it will be afforded the same privacy protection as solicited personal information.
This information is collected to provide or in providing a health service and is therefore also ‘Confidential Information’ as prescribed by the Privacy Act. Depending on your circumstances it may also be necessary to collect other types of personal information from you.
Under S 16A of the Australian Privacy Principles, collection, use or disclosure of personal information for general situations is exempted from requiring an individual’s consent, in the following situations:
Under S 16B of the Australian Privacy Principles a permitted health situation exists in relation to the collection, use or disclosure of health information if the information is necessary to provide a health service to an individual.
We will only disclose personal information in accordance with the Privacy Act and Australian Privacy Principles. This means that personal information may be disclosed:
During the course of your dealings with us it may be necessary for us to provide information to other aged care facilities, doctors and hospitals etc. We are unlikely to disclose information to overseas recipients however if the need should arise then we will always seek your consent before providing your information to third parties both nationally and internationally.
Our employees are all aware of their responsibilities to protect and use correctly information you provide to us.
We will endeavour to ensure that your personal information is kept secure at all times and all reasonable precautions are in place to prevent any interference, loss, misuse or unauthorised access, modification and disclosure of the information we hold.
Access to personal information
You can request access to your personal information at any time and if we cannot comply with your request we will give a reasonable explanation this will be given in the form of a written document that will include an avenue of complaint.
Keeping your information up to date
We will endeavour to keep your personal information accurate and complete. You can assist by advising us of any change to your details or whether you believe that any of the information we hold is not correct. The correction that you submit will be attended to in a timely manner.
We will take reasonable steps to protect the personal information we hold from interference, in addition to misuse and loss, and unauthorised access, modification and disclosure. All personal information will be managed confidentially and securely and will be destroyed or de-identified appropriately when no longer required. We will monitor and implement appropriate technical advances and management processes to safeguard personal information.
We will take all reasonable steps to ensure that the data we collect, use or disclose is accurate, up-to -date and complete and has been obtained directly from individuals or other reputable sources.